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Tickets

Am I required to book tickets online?

It is possible to book tickets online, but you are not required to do so. It is always a good idea to book tickets online at times when large numbers of visitors can be expected, as is the case in the holiday periods.

Can I buy tickets in the museum?

Tickets can be bought at the ticket machine in the entrance hall, or at the reception desk.

Do I have to book a time slot?

Booking a time slot is not required.

What must I do to make a booking for a group?

Contact boekingen@discoverymuseum.nl or give us a call on +31 (0) 45-567 08 09 if you want to make a booking for a group. You can contact us from Tuesday until Friday during office hours.

Is there a deadline for buying e-tickets?

You can still buy e-tickets on the day you intend to visit the museum.

Can I rebook my e-tickets?

Visitors who have an account with the museum can rebook their e-tickets.
If you do not have an account yet, you can contact us on boekingen@discoverymuseum.nl or ring us at +31 (0) 45-567 08 09. You can contact us from Tuesday until Friday during office hours.

How to create an account?

By creating an account, you don’t need to re-enter your credentials the next time you want to buy tickets. Also after creating an account, you can easily refind the tickets you bought or change the tickets to another date.

This is how it works:

(1) Click the profile icon on the top of this screen and choose “Sign up”

(2) Enter your credentials and click the “Sign up” button

(3) Click on the activation link in the e-mail you received. The e-mail is sent from no_reply@enviso.io to the e-mail address you entered.

(4) You created an account and you can enjoy the benefits.

I have a Museumkaart. Do I still need to buy an e-ticket?

Admission is free with the Museumkaart. Holders of the Museumkaart need not buy e-tickets. However, we recommend ordering free ‘Reserveringstickets Museumkaart’ to book places on one of the tours. We strongly recommend doing so during the holiday periods.

Who can I turn to for remaining questions about e-tickets?

Contact us on info@discoverymuseum.nl or ring us on +31 (0)45-567 08 09 for all questions concerning e-tickets. You can contact us from Tuesday until Friday from 9 am to 5 pm and on Saturday and Sunday from 11 am to 5 pm.

Is admission to the museum free or reduced for people with disabilities?

Unfortunately we cannot make exceptions and have to charge the regular ticket prices. Admission is free for essential carers when they can present a public transport escort card.

Does the museum accept the ‘autipas’ issued by the Dutch National Autism Association (NVA)?

No, we cannot accept the ‘autipas’. Admission is free for essential carers when they can present a public transport escort card.

Discounts

I have a discount code. What do I have to do?

Choose your tickets for adults or youth using the button “Entrance ticket – voucher discount” in the ticket shop. When you pay enter the discount code in the ‘Do you have a discount code’ field. Then click ‘use’ to use the code and the discount is processed.

I have a CJP card. Am I entitled to a discount?

With a CJP card you pay an entrance fee of 9 euros. Regrettably, you cannot book a ticket online. Please go to the museum information counter if you want to make use of this discount option.  What if I want to book a ticket anyway? In that case choose the option ‘Reservation ticket Vriendenloterij VIP TICKET’.

I have an ICOM card. Am I entitled to a discount?

When you have an ICOM card you are entitled to a free visit. Regrettably, you cannot book a ticket online. Please go to the museum information counter if you want to make use of this discount option.  What if I want to book a ticket anyway? In that case choose the option ‘Reservation ticket Vriendenloterij VIP TICKET’.

I work at Chemelot. Am I entitled to a discount?

You may be entitled to a discount. Please refer to the website of Stichting FSI for the latest information.

I work for the Kerkrade council. Am I entitled to a discount?

When you present your council staff card you will get a discount of 25% on the entrance fee. You can buy your reduced ticket at the information counter or through the online ticket shop with the Kerkrade council discount code.
In addition you will get a 10% discount on purchases in in the museum shop when you show your membership card. This discount does not apply to books, reduced items, gift cards and the purchase of the Museumkaart.

I am a member of the staff association H2O. Am I entitled to a discount?

When you present your card from the staff association H2O you will get a 25% discount on the entrance fee. You can buy your reduced ticket at the information counter or through the online ticket shop with the H2O staff association discount code.
In addition you will get a 10% discount on purchases in in the museum shop when you show your membership card. This discount does not apply to books, reduced items, gift cards and the purchase of the Museumkaart.

I work for EKK Eagle Simrax. Am I entitled to a discount?

When you show the EKK Eagle Simrax SmartCom app you will get a 25% discount on the entrance fee. Regrettably, you cannot book a ticket online. Please go to the museum information counter if you want to make use of this discount option.  What if I want to book a ticket anyway? In that case choose the option ‘Reservation ticket Vriendenloterij VIP TICKET’.
In addition you will also get a 10% discount on purchases in the museum shop when you show the EKK Eagle Simrax SmartCom app. This discount does not apply to books, reduced items, gift cards and the purchase of the Museumkaart.

I am a member of Meander eXtra. Am I entitled to a discount?

When you show your Meander membership card you will get a discount of 25% on the entrance fee. You can buy your reduced ticket at the information counter or through the online ticket shop with the Meander discount code.
In addition you will get a 10% discount on purchases in in the museum shop when you show your membership card. This discount does not apply to books, reduced items, gift cards and the purchase of the Museumkaart.

I work at Laura Metaal. Am I entitled to a discount?

As an employee of Laura Metaal, you will get a discount of 25% on the entrance fee. You can buy your reduced ticket through the online ticket shop with the Laura Metaal discount code.

I work at Key2Control. Am I entitled to a discount?

As an employee of Key2Control, you will get a discount of 25% on the entrance fee. You can buy your reduced ticket through the online ticket shop with the Key2Control discount code.

I work at CGI. Am I entitled to a discount?

When you show your CGI company card you will get a discount of 25% on the entrance fee. You can buy your reduced ticket at the information counter or through the online ticket shop with the CGI discount code.
In addition you will get a 10% discount on purchases in in the museum shop when you show your company card. This discount does not apply to books, reduced items, gift cards and the purchase of the Museumkaart.

I work at Lagotronics. Am I entitled to a discount?

As an employee of Lagotronics, you will get a discount of 25% on the entrance fee. You can buy your reduced ticket through the online ticket shop with the Lagotronics discount code.

I work at Maastro. Am I entitled to a discount?

When you show your Maastro employee card you will get a discount of 25% on the entrance fee. You can buy your reduced ticket at the information counter or through the online ticket shop with the Meander discount code.
In addition you will get a 10% discount on purchases in in the museum shop when you show your employee card. This discount does not apply to books, reduced items, gift cards and the purchase of the Museumkaart.

I have an annual ticket for GaiaZOO. Am I entitled to a discount?

When you show a valid annual ticket for GaiaZOO you will get a 25% discount on the entrance fee. Regrettably, you cannot book a ticket online. Please go to the museum information counter if you want make use of this discount option.  What if I want to book a ticket anyway? In that case choose the option ‘Reservation ticket Vriendenloterij VIP TICKET’.
In addition you will get a 10% discount on purchases in in the museum shop when you show your membership card. This discount does not apply to books, reduced items, gift cards and the purchase of the Museumkaart.

I have an annual ticket for the BloteVoetenPark Brunssum. Am I entitled to a discount?

When you show a valid annual ticket for the BloteVoetenPark Brunssum you will get a 25% discount on the entrance fee. Regrettably, you cannot book a ticket online. Please go to the museum information counter if you want make use of this discount option.  What if I want to book a ticket anyway? In that case choose the option ‘Reservation ticket Vriendenloterij VIP CARD’
In addition you will get a 10% discount on purchases in in the museum shop when you show your membership card. This discount does not apply to books, reduced items, gift cards and the purchase of the Museumkaart.

I have a Museumkaart. Do I still need to buy an e-ticket?

Admission is free with the Museumkaart. Holders of the Museumkaart need not buy e-tickets. However, we recommend ordering free ‘Reserveringstickets Museumkaart’ to book places on one of the tours. We strongly recommend doing so during the holiday periods.

Can I buy a Museumkaart at the museum?

Yes, it is available at the cash desk. With the Museumkaart you are entitled to a free visit to Discovery Museum and more than 500 other museums in the Netherlands.

I have a Vriendenloterij VIP CARD. Can I use it to visit the museum?

As VIP-cardholder with the VriendenLoterij you are entitled to free admittance to Discovery Museum. You may also bring one guest for free. What do I have to do? You book the number of tickets you need as ‘Reservation ticket Vriendenloterij VIP CARD’ and scan your VIP Card at the entrance gate. To make use of the (free) entrance ticket for your guest, you go to the information counter.

What advantages do I have as a visitor of Discovery Museum?

As a visitor of Discovery Museum you will get a discount from various partners of the museum. While visiting Discovery Museum, you can collect a discount voucher at the reception: you will receive 1 voucher per valid entrance. The voucher is valid until 31 December 2024. Upon presentation of this voucher, you will receive a one-time discount for one person on entrance at:

GaiaZOO

On presentation of the discount voucher, you get €3.50 discount on the entrance fee at GaiaZOO.

 

 

 

 

BloteVoetenPark Brunssum

On presentation of the discount voucher, you get a discount on the entrance fee at BloteVoetenPark Brunssum:

From 13 years (adult ticket): €9.50 (instead of €11.00)
<12 years (kid ticket): €5.50 (instead of €6.50)